Change contact details in our systems
To ensure that you don't miss important information from the University, we need to have your correct contact details. You can update some contact details yourself, but you also need to keep an eye on your student email.
How we contact you
We usually keep you updated about your studies or student life via email or through notifications in our systems. To make sure you don't miss anything, keep your contact details up to date and check the systems regularly.
Common ways we contact you:
- Your student email – Information about your studies and student life is usually sent to the email address provided by the University.
- Your personal email – Sometimes we send information to the email address registered in Ladok. Many students use their personal email here.
- Canvas – Information relevant to your course is usually published in Canvas, and you can receive notifications by email or push notification.
- The Student Portal – News about your programme is sometimes published in the Student Portal and is easiest to access via My page.
Check list – make sure we can contact you
- Enter the correct email address in Ladok
- Keep an eye on your student email
- Choose how you want to receive notifications from Canvas
- Visit My page in the Student Portal regularly
Change email in Ladok
In Ladok, you choose which email address should be used to contact you.
Ladok is used by several universities in Sweden. You can only have one email address in Ladok, even if you study at more than one university. This address is shared with all the universities you attend.
If you have studied before, your previous email address will still be registered. If not, the email address you provided on antagning.se will be used in Ladok.
How to change your email in Ladok:
- Go to Ladok.
- Click on your name/User in the menu.
- Select “My pages.”
- Click on “Change contact details.”
- Enter your email address and click “Save.”
Change email in Canvas
In the learning manegement system Canvas, your student email is set as the default. Most communication takes place directly in Canvas, but you can choose to receive notifications by email or push notification.
Once you have logged in, you can add additional email addresses and choose which email address you want to be contacted on.
How to do it:
About your student email
As a student at the University of Gothenburg, you receive a student email account. You will continue to receive emails to this account even if you enter a different address in Canvas or Ladok.
Many students use their student email mainly for study-related communication, for example when writing a thesis. However you choose to use it, it is important to keep an eye on your inbox.
You can do this by:
- Downloading the Microsoft Outlook app to your phone and enabling notifications.
- Forwarding your student email to another email address, for example your private one
Update your personal details in Ladok
Most of your personal details are managed in Ladok. The information is shared between all universities where you study or have studied at.. This means that any change you make in Ladok applies everywhere you are registered as a student.
Some details you can update yourself. Others are automatically retrieved from the Swedish Tax Agency (Skatteverket). Information from the Swedish Tax Agency is updated weekly.
Name
Your name is retrieved from the Swedish Tax Agency. If you want to change your name, you must do so with the Swedish Tax Agency. The information will then be updated in Ladok.
Address
In Ladok, your address is shown as registered in the Swedish population register by the Swedish Tax Agency. If needed, you can add a temporary address. This will apply until you remove it.
How to change your temporary address:
- Go to Ladok.
- In the meny, click on your name/User.
- Select My pages > Change address > Temporary.
- Click Save.
Phone number
You can add or change your phone numer yourself:
- Go to Ladok.
- In the menu, click on your name/User.
- Select My pages > Change contact details
- Click Save.
Personal identity number
If you have received a Swedish personal identity number (personnummer), after previously having a temporary number (date of birth followed by a letter and three digits), it needs to be updated in Ladok. Please contact Servicecenter for assistance.
If you are a student at a shared department, please see local information from your department below.
How to get help
If you have further questions about changing your address and name, please contact Servicecenter.
