Activate MFA for your account

Your Microsoft account must be protected by using multifactor authentication, MFA. MFA is a method for login using two steps to verify that it is the right person logging in.

MFA makes it more difficult for unauthorized people to log in and access your email, your documents and other information connected to your account in Microsoft. You approve the login via a mobile app, Microsoft Authenticator, which you install on your smartphone. 

Before you have activated MFA, you will receive the following message when signing in to Microsoft services: "More information required. Your organisation needs more information to keep your account secure."

For activating MFA, you need a computer and your mobile phone. The installation takes five to ten minutes and consists of two steps:

  • Step 1: Install the Microsoft Authenticator app on your phone 
  • Step 2: Connect the app to your Microsoft account

The video below descibes the steps, and further down on this page there are also written instructions on how to activate. 

Navigate to video: How to activate MFA for your account
Video (2:23)
How to activate MFA for your account

Step 1: Install the Microsoft Authenticator app on your phone

Download and install the Microsoft Authenticator mobile app on your mobile phone. Install from the App Store on an Apple device and from the Play Store on an Android device. 

1. Please note! There are other apps with similar names and icons, so make sure that it is the Microsoft Authenticator app by Microsoft Corporation that you are installing (see image below from Play Store). 

Image of the app Microsoft Authenticator in Play Store

2. If requested, give the app access to Camera (to scan QR codes), to Notifications (to send notifications regarding log in attempts) and to Location (to identify the location of approvals).

Step 2: Connect the app to your Microsoft account

You must now specify the settings for MFA on the computer. 

1. On the computer, go to the page below. When requested, log in with the login information to your Microsoft account at GU (gus••••• + password).

2. Click on Add sign-in method.

3. Click on Add a method and select Authenticator app from the list that appear. 

Image of choosing authentication method for MFA

4. The next step is a control question to verify that you have downloaded the Microsoft Authenticator app. Since you have already downloaded the app, you can click Next followed by Next again. A QR code will then be shown. 

Image of getting app for MFA
Image of setting up account for MFA
Image of QR code for MFA

5. On your smartphone: Launch the Microsoft Authenticator app and select Accept followed by Continue on the Set up your account dialog box.

Select Scan QR Code if this option is available. If the QR code option is missing, click the + sign to add the account and select Work or school account followed by Scan QR Code

6. Point the smartphone's camera (using the app) at the QR code on the computer screen to scan it. Your account will be added. Select Next

7. A test will begin, and you will have to approve the login on your phone. Follow the instructions in the phone to approve the login. Select Next once the test is completed. 

Image of trying the app for MFA
Image of approved app for MFA

After this, it takes a couple of days before your activation is completed. Remember to only approve logins that you know you have initiated yourself. 

If you need to add or remove phones you have registered for MFA, log in via the link below using BankID or Freja eID+:

Manage multi-factor authentication on your Microsoft account

If you need help, please contact Servicecenter. Right now, our Servicecenters are reinforced with IT support technicians who are available on site according to the schedule below:

  • Mondays at 13-16, Servicecenter Medicinaregatan 20 B
  • Tuesdays at 13-16, Servicecenter Pedagogen
  • Thursdays at 13-16, Servicecenter Näckrosen
  • Fridays at 9-12, Servicecenter Haga

To more information about addresses and opening hours for Servicecenter

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