Student account

If you have forgotten your password

You can get a new password by visiting a Servicecenter with a valid and approved ID. 

If you have a permanent Swedish personal identity number and login information to BankID, universityadmissions.se, eduID or Freja eID Plus, you can reset your password via the following link: 

Generate new password

If you know your password but need to change it

If you know your password, but for some reason need to change it (such as someone else accessing your login details), you can change your password via the link below.

Change your password

If you have a new Swedish personal identity number, the information must be changed manually in our systems. Please bring a valid and approved ID or certificate from Skatteverket with your new personal identity number to one of our Servicecenters. Servicecenter will pass the information on so it can be updated in Ladok.  

If you have a permanent Swedish personal identity number, you activate your account via universityadmissions.se or by verifying your identity using BankID, eduID or Freja eID Plus. 

More information about these services is found here: 

About BankID on BankID:s website

About eduID on eduID:s website

About Freja eID on Freja:s website
Please note that only the extended version Freja eID Plus will allow you to activate the student account.

After your last course registration has ended, your student account is kept for 12 months. After that, it is deleted. Before the student account is deleted, information is sent to your student email address (gus*****@student.gu.se).

If you have approved leave from studies registered in Ladok, your account will not be deleted. 

If you have forgotten your username

If you have a Swedish personal identity number and know your password, you can search for your username. Your username always starts with "gus". 

Find your username 

If you have forgotten your password

If you forgot your password, you can get a new one in three different ways. 

1. You can visit a Servicecenter and get a new password. Do not forget to bring a valid and approved ID. 

2. If you are a distance student and unable to visit a Servicecenter in Gothenburg, please follow the steps bellow:

• Send an email to servicecenter@gu.se 
• Write “Distance student account” in the subject line
• Write your full name, date of birth (YYMMDD) and the name of your course

Servicecenter will check the information and then reply to your email with further instructions.

3. If you applied to the University of Gothenburg with a Swedish personal identity number you can reset your password yourself.

Reset your password

It is also possible to get a new password sent to your address registered in the Swedish Population Register. Contact Servicecenter if you want to get a password sent to you by mail. 

If you have a registration deadline and are worried you will not get your login information in time to register, please contact the study administration at your department for help with the registration. 

If you are a distance student and unable to visit Servicecenter in Gothenburg, please follow the steps bellow:

• Send an email to servicecenter@gu.se
• Write “Distance student account” in the subject line
• Write your full name, date of birth (YYMMDD) and the name of your course

Servicecenter will check the information and then reply to your email with further instructions.

If you had a Swedish personal identity number when you applied to the University of Gothenburg and BankID, eduID, Freja eID Plus or login information to universityadmissions.se, you can activate your student account yourself. When you activate your student account your username will be displayed directly on the screen, and you can choose your own password.

Activate your student account