Complaints concerning your education
If you think your education does not follow the University’s rules, you can submit a complaint to your department and take it on to the faculty and the Vice-Chancellor. Decisions about, for example, admission requirements or your degree you should appeal instead.
When you can submit a complaint
You can submit a complaint if you think your education does not follow the University’s Rules for Studies at First- and Second-Cycle Level or Rules and Regulations for Student Influence.
For example, you can complain about:
- scheduling
- processing time
- the possibility to influence your education.
Decisions you should appeal instead
A complaint is about how the University follows its rules. If you are instead not satisfied with a decision, for example about your degree or about credit transfer, you can in some cases appeal it. Read more on the page Appeal.
Feedback on your education
Do you just want to share feedback? Answer the anonymous course evaluations or send an email to the person in charge at your department.
How to submit a complaint
Submit your complaint to the department that is responsible for your education. Say which rule you think your education does not follow, and describe what has happened. It is best to write your complaint, but you can also make it verbally.
How you submit your complaint varies. Each department and faculty has its own procedure. Read more under Information from faculties and departments further down this page.
Rules and procedures
Before you submit your complaint, it helps to know which rules apply. You can find them in the documents below. You can also search for the information here on the Student Portal.
Response to your complaint
The department must investigate your complaint promptly and make a decision. You receive the decision in writing. If the decision goes against you, the University explains why.
If you are not satisfied with the department’s decision, you can ask the faculty to review your complaint. If you are still not satisfied after the faculty’s decision, you can take the complaint to the Vice-Chancellor.
Contact
Contact your faculty or department
You can find out who to contact with questions about complaints in the information from your department and faculty further down this page. If there is no information there, you can visit the department’s own page. You can find it via My Page or on Faculties and departments.
Get support with your complaint
You can always get help and support with your complaint, even before you submit it. Your student union and the student ombud can support you, and the Swedish Higher Education Authority (UKÄ) can answer simple legal questions.