Complaints concerning your education
If you feel that your education does not follow the study regulations, you can make a complaint. You can also provide feedback, for example, through course evaluations.
Complaints when study regulations are not followed
If you believe that your education is not in compliance with the study regulations (the rules for studies at first- and second-sycle studies and exams, and rules for student influence), you can make a complaint.
Complaints could be about things like:
- scheduling
- processing time
- the possibility to influence your education
Situations when you should instead appeal
If you believe that a decision regarding your education is incorrect, you should instead appeal the decision. Examples of decisions that can be appealed include admission requirements, denial of resuming studies after a an approved leave from studies and credit transfer.
Note! A grade decision cannot be appealed, but you can request the examiner to reconsider their decision. Read more on the page Exams.
Complaints are handled by your department
Primarily, you should submit your complaint to your department. If you are not satisfied with the department's decision, you have the option to request a review from the relevant faculty.
The process for submitting complaints varies across the University. Each department and faculty has established procedures for handling complaints. You can find more information on this page under your department's and faculty's sections.
Find out what applies before submitting a complaint
Before submitting a complaint, it is important to find out what applies. You can do this by reading the information on the Student Portal or by reviewing the regulations at the University of Gothenburg:
Giving input on your education
If you have suggestions or feedback about your education, there are several ways to share your thoughts instead of making a formal complaint. All students can provide feedback through anonymous course evaluations. Additionally, you can reach out to the person responsible for your programme via email or other channels.
Contact
Contact details for your education
Read the information from your department and/or faculty on this page for details on who to contact with questions regarding complaints.
Contact if you need support
You can always contact your student union or the GUS student ombud for assistance and support.
You can also submit a simple question about regulations or legal matters to the Swedish Higher Education Authority (UKÄ). Ask the legal experts at the Swedish Higher Education Authority.