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Student Account

The student account is your digital key to the university. You use your student account to log in to the Student Portal and access the learning platform Canvas, Ladok, Wifi, and much more. In order to use your student account, you must first activate it.

Activate your account

As an international student, you activate your student account by visiting Servicecenter. Remember to bring a valid ID such as a passport or driving licence.

Servicecenter’s opening hours and addresses

Please note that you must be admitted to a course or programme at the University of Gothenburg to be able to activate your student account. Activation can be done as of 10 August for the autumn semester and 2 January for the spring semester.

Frequently Asked Questions

  • I have a Swedish personal identity number, how do I activate my account?

    If you had a Swedish personal identity number when you applied to the University of Gothenburg and BankID, eduID, Freja eID Plus or login information to universityadmissions.se, you can activate your student account yourself. When you activate your student account your username will be displayed directly on the screen, and you can choose your own password.

    Activate your student account
    More information on the Swedish personal identity number

    If you have an address registered in the Swedish Population Register (folkbokföringsadress), Servicecenter can also send the login information to you. Your username will be sent in an email and your password via post. You order your login information via the link below.

    Order password via post

  • I am an international distance student and cannot visit a Servicecenter, how do I activate my account?

    If you will conduct your studies from another country or city and will therefore not travel to Gothenburg, please follow the steps bellow:

    • Send an email to servicecenter@gu.se
    • Write “Distance student account” in the subject line
    • Write your full name, date of birth (YYMMDD) and the name of your course

    Servicecenter will check the information and then reply to your email with further instructions.

  • What do I do if I have forgotten my login information?

    Forgot password:

    Read more about how to reset your password here

    Forgot username: If you have a Swedish personal identity number and know your password, you can search for your username. Your username always starts with "gus".

    Find your username 

    Do you need help with your student account? Servicecenter can help you.

    Contact Servicecenter


  • I know my login information but it still doesn't work

    If you know your login information but still cannot log in, please contact Servicecenter.

    Contact Servicecenter


  • How long will I keep my student account?

    The student account is deleted 12 months after the last course registration ended. Before the student account is deleted, information is sent to your student email address. 

    Your account will not be deleted if you have approved leave from studies registered in Ladok.



  • What do I do if I have changed my name or have a new Swedish personal identity number?

    If you have changed your name officially at Skatteverket (Swedish Tax Agency), the name should automatically be changed in Ladok within 8 days. If you have a new Swedish personal identity number, or if your name change has not gone through, the information must be changed manually. Please bring a valid ID or certificate from Skatteverket, showing your new name or personal identity number, to one of our Servicecenters. Servicecenter will pass the information to Ladok and they will update it in the system.

    Contact Servicecenter

    Find Servicecenter



  • What is BankID, eduID and Freja eID?

    Read about BankID (Leave the Student Portal)

    Read about eduID (Leave the Student Portal)

    Read about Freja eID Plus (Leave the Student Portal)
    Please note that only the extended version Freja eID Plus will allow you to activate the student account.

Page Manager: Servicecenter|Last update: 3/20/2023

This page is printed from the following webpage:
Print date: 2023-09-22

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